This week, read Briggs Chapter 10 and Melody Joy Kramer’s 64 Ways To Think About a News Homepage. Both readings relate to a relatively new idea: that journalism is not just about getting information out to news audiences—it is also about receiving, managing, and responding to feedback from audiences.
Briggs writes a lot about comment sections in this chapter, and on p. 285 quotes Newsvine’s Mike Davidson:
“Yes, everybody has an opinion but not everybody’s opinion matters… Part of the key is to foster a culture of moderation, self-moderation. We’re not really concerned with users who come by one time and leave a comment. What we care about, and what we measure, is how many people come back to the story 5 times, 10 times, 50 times because they care about what people have said in relation to their own comment.”
What do you think about this statement? Does it reflect your views of what comment sections should be like? What’s the best way to encourage participation while discouraging trolls?